If you spend over £100 your order could qualify for FREE DELIVERY*

*For customers located in zone 1, if your order value is greater than £100, your order will be delivered completely free of charge! For customers located in all other zones, we offer significant discounts on our delivery charges. Please consult the table below for a full breakdown of our delivery charges and discounts.

Small Items e.g. Accessories Large Items e.g. Tiles
Zone	Small Orders OVER £100	Small Orders UNDER £100	Large Orders OVER £100	Large Orders UNDER £100
1	FREE	£10.95	FREE	£35.95
2	FREE	£10.95	£24.00 SAVE £35.95	£59.95
3	£10.00 SAVE £10.95	£20.95	£49.00 SAVE £35.95	£84.95
4	£10.00 SAVE £10.95	£20.95	£64.00 SAVE £35.95	£99.95
5	£20.00 SAVE £10.95	£30.95	£114.00 SAVE £35.95	£149.95

1. Once your order has been received, it will be processed to our warehouse for picking and packing.
2. You will receive a text message from us once your order has been loaded and dispatched to one of our couriers.
3. For large deliveries, within 48 hours of dispatch, the couriers will contact you to arrange a suitable delivery date.
4. When your order arrives, please check that all ordered items are present and in good condition.
5. We have a dedicated customer service team who are available for after sales service and support.

Small Items
3-5 Working Days

Small items are delivered to your door by a 9am to 5pm courier service

Large Items
3-5 Working Days

Large items are delivered on a pallet. You will receive a telephone call to arrange a suitable delivery date.

5. AVAILABILITY AND DELIVERY
5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
5.2 For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.
5.3 For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated in
5.2, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

8. OUR REFUNDS POLICY
8.1 Returns will be accepted in the following circumstances for orders cancelled once the goods have been dispatched from our distribution center. Such cancellation of orders will result in a refund of the Products, less any costs incurred by us in recovering the items back to our distribution center. Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer’s responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for Products damaged in transit that were signed for as being in good condition.

This is only a summary. Please view the following page to read our full terms and conditions.